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Thrive Homes


The project, completed in April 2020 comprised installation of fire compartmentation in loft areas between each flat and in communal areas plus upgrades to existing passive fire protection, e.g. missing fire batts and new fire rates loft access hatches.

Key challenges and outcomes

The works were undertaken on occupied properties, which always present challenges in terms of understanding the needs of residents and accommodating works schedules and timing to reflect resident needs whenever possible. Our teams are skilled at building rapport with residents and understanding their requirements which is reflected in the high scores we receive from customer satisfaction surveys.

Specific challenges on this project included:

  • Agreeing with the client the most suitable fire compartmentation systems and products. In this instance we moved away from the specified fire curtains to traditional block work with fire rates loft access hatches as this provided a more robust and cost-effective solution.
  • We were able to mobilise within 10 working days of tender award due to local resources.
  • Minimising noise for residents while working above their flats.
  • Our Resident Liaison Officer agreed with residents the most convenient times to complete disruptive works
  • Minimising disruption when working in communal areas to which residents still required access.
  • We moved materials during quieter times of the day
  • Installing safe access and egress to facilitate works.
  • No materials or tools were left within these areas at any time during the works, and our in-house Health & Safety Officer completed a Fire Safety Plan.
  • Working e.g. bricklaying, in very tight spaces with limited access with lofts boarded out to provide safe working platforms.

Benefits of our approach

Our teams are both qualified and experienced. All our managers and supervisors complete the IFC Passive Fire Protection course and have a practical, working knowledge of Fire safety: Approved Document B – Building regulation in England covering fire safety matters within and around buildings. Operational teams receive manufacturer training in all the products we install. This, together with the certification we provide on completion evidences the quality of our works.

Our teams use the Bolster system app on mobile devices to manage and document the process of all our passive fire protection works. This includes photographic ‘before’ and ‘after’ evidence and ‘drop pins’ which identify on building diagrams where the work has been completed. Realtime access to works is provided to clients through a web portal. This provides instant access to works status and documentary evidence of standards.

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